DEFINITION:
The Insurance Program Specialist provides support for the Washington State Department of Health HIV Insurance Benefits Management Program administered by Lifelong AIDS Alliance, known as the Evergreen Health Insurance Program (EHIP). The Insurance Program Specialist is responsible for administrative and accounting tasks that help keep people living with HIV/AIDS insured and supports the work of the Insurance Advocates. The Insurance Program Specialist reports to the Insurance Program Director. This is a full-time, non-exempt, union, regular position.

CORE RESPONSIBILITIES:
1. Create new and returning client files in both paper and electronic format, in a timely and accurate fashion.
2. Process incoming insurance bills for clients, including the quarterly WSHIP billings. Investigate client accounts and set up adjustment payments or rate changes as needed.
3. Process incoming departmental mail. This includes forwarding client mail with database entry, investigating returned mail, and handling any incoming checks.
4. Conduct enrollment verifications with insurance companies.
5. Process client discontinues in a timely and accurate fashion.
6. Take and distribute minutes for weekly departmental meetings.
7. Communicate with insurance companies, case managers, clients, and community partners as needed to perform duties of the position. Provide good customer service with outside entities and advocate for clients.
8. Be cross-trained on the duties of the Insurance Program Coordinator and cover those duties when that person is not in the office.
9. Conduct database projects as assigned.
10. Advocate for clients and assist in investigating client and case manager issues when requested.
11. Supervise volunteers.
12. Generate status reports as requested by clients, insurance companies, case managers, Finance Officer, Insurance Program Manager and Director.
13. Perform all assigned duties of position.

ORGANIZATIONAL CORE RESPONSIBILITIES:
1. Attend and participate in team and all-staff meetings.
2. Participate in Lifelong Team Building trainings and events.
3. Remain active in the recruitment and appreciation of volunteers.
4. Participate in Lifelong’s Employee Performance Management Process.
5. Demonstrate ability to work effectively and productively with others (including supervisors, colleagues, volunteers and clients).
6. Regular and reliable attendance, with regular and reliable hours as defined by your supervisor.
7. Knowledgeable about the progression and treatment of HIV/AIDS.
8. Demonstrate ability to work with people of diverse socio-economic backgrounds, ethnicities, beliefs, sexual orientation and lifestyle.
9. Maintain confidentiality of financial, donor and client records.

QUALIFICATIONS:
• Bachelor’s Degree or equivalent experience
• Three or more years of relevant experience.
• Knowledge of basic accounting principles
• Demonstrated ability to supervise, train and coordinate volunteers.
• Able to organize, prioritize multiple projects and meet deadlines in a time-sensitive environment.
• Detail oriented with a high level of accuracy
• Experience with project planning, implementation and evaluation.
• Possess an understanding of professional boundaries.
• Demonstrated skills and strong working knowledge of Microsoft Office suite of applications, including Excel, Access and Word.
• Experience working with Solomon or similar accounting software
• Ability to communicate clearly and professionally in both verbal and written form.
• Professional phone skills
• Comfort with public speaking and public outreach
• Proven ability to work independently and in a collaborative team environment.
• Experience with group facilitation, conflict resolution and a working knowledge of organizational development issues.
• Ability to respond quickly to change.
• Ability to develop good working relationships with internal and external customers.
• Demonstrated ability to work effectively under stressful conditions.
• Ability to lift up to 25 lbs

Candidates for employment at Lifelong should be aware that this is a unique work environment in which topics of sexuality and sexual orientation are an integral part of our everyday prevention and care work and are often discussed openly. Individuals who are uncomfortable with such topics, discussions and the occasional related graphic representations may choose not to work at Lifelong.